After-Sales Service
Bombardier Transportation has highly skilled employees working in Rail Control Solutions Services worldwide and offers support to customers in managing the installed base as well as assisting and advising during the transformation to new technology. In order to address the needs of the market, Bombardier Transportation is able to provide the following essential services to customers:
- Product sales
- Spare parts sales and stock holding for customers
- Repair services
- System upgrades and modifications
- Training
- Efficient handling of warranty commitments
- First line maintenance
- Second line maintenance
- Installation, testing and commissioning
- Audits and surveys
- Call centre
Product sales
We understand that our customers often require additional products at short notice. To meet these customer needs we offer a comprehensive range of off-the-shelf products and stand-alone systems that include: point machines, signals, relay, track circuits, ATC products, CTC products, level crossings and detector systems.
Spare parts supplies and repair services
We can, by agreement, keep a stock of customer specific spare parts for replacing components within a predetermined time period. This considerably reduces the number of spare parts that our customers need to keep in stock and ensures high system availability. It also guarantees that the client receives the appropriate version of the replacement component. Under the repair service facility offered by Bombardier Transportation, customers can return damaged components to us for quick repair.
System upgrades and modifications
To increase functionality and/or extend the lifetime of the systems, we offer changes or upgrades to the customer install base. Examples of alterations include the extension of a delivered system, addition of equipment and engineering work due to expansion of the track layout, adjustments of interlocking logic to adapt to modified safety rules and functionality upgrades, such as the incorporation of timetable functionality to a control system.
Training
Our Training Academy offers a wide range of courses designed to suit our customers' requirements.
Systems overviews, maintenance and test and operation courses give a solid base for our customers to successfully operate and maintain their systems. To adapt to these requirements, training courses can be organised at the customer's sites, or at our premises.
Highly skilled staff and easy-to-use course documentation guarantee successful results from the training courses. All courses are continually monitored to ensure that the content is up-to-date and that our customers' training course requirements are fulfilled.
The Academy's aim is to increase our customer's business performance and ensure that our products are used in a correct and safe manner.
First line maintenance
We keep our customers' systems running at all times - often under performance-based contracts. First line maintenance ensures that our customers receive dedicated full time on-site support, such as corrective maintenance, or preventative maintenance with the option of asset management, e.g. total administration and maintenance of the assets.
Second line maintenance
Bombardier Transportation provides technical support via the telephone and can, on request, provide on-site support ensuring system knowledge and the availability of suitable spare parts.
Audits and surveys
To ensure that maintenance procedures have been carried out correctly, we offer audits to suggest improvements on the customer's maintenance processes. We will also undertake surveys to test equipment for defects, evaluate and document the current state of the infrastructure and propose upgrades where necessary.
Call Centre
The Service Support Line is the natural interface for all customers using products and systems delivered by us.
Support Line is manned 24 hours a day, seven days a week, ensuring our customers are able to speak to an operator at anytime. Support Line registers all incoming questions and provides immediate technical support as all our operators have access to databases and help systems specifically designed to diagnose technical issues and problems. Support Line then provides continuous follow-up and feedback on all reported issues and acts as a link between other functions within Bombardier Transportation.
Quality and Safety standards
Bombardier Transportation Rail Control Solutions is ISO 9001:2000 certified. The realisation processes for the signalling safety products from Bombardier Transportation follow the CENELEC standards EN 50126, EN 50128, EN 50129 and other related standards.
